Setting Up Your Device
Blackboard Collaborate Ultra runs through the browser on Windows computers, Mac computers and Mobile devices. It is recommended to run Blackboard Collaborate Ultra on a supported browser.
- Google Chrome 32 bit latest version (recommended for optimal compatibility)
- Mozilla Firefox 49.0 or later (recommended for optimal compatibility)
- Safari 10 or later
- Internet Explorer
If you want to access the features such as sharing your voice and video, you will need the following:
- Voice sharing: The device running Blackboard Collaborate Ultra needs to have a working microphone
- Video sharing: The device running Blackboard Collaborate Ultra needs to have a working camera
The first time you enter a Collaborate session, you are asked to provide permission to access your microphone and/or camera. You need to allow both Blackboard Collaborate Ultra and if prompted, your browser, to access your microphone and/or camera in order to use the voice chat and video sharing features.
If you have denied Blackboard Collaborate Ultra access to your microphone or camera, you can enable it by exiting, re-entering the session and selecting allow for the permission prompts.
In case you have permanently blocked Blackboard Collaborate Ultra from accessing your camera/microphone, you can update the permissions in the permissions page of your browser's settings/preferences menu.
The first time you enter a Collaborate session, you will be prompted to test your audio and video sources. In the Audio Test and Video Test screens you can use the dropdown to select an active microphone or camera and confirm whether it is working.
Alternatively, you can choose to skip your audio and video setup by clicking on the "X" icon towards the top right of the "Video Test" popup.
You can setup your microphone and camera later by clicking on the Collaborate Panel in the bottom right corner of the session screen.
In the "Settings" tab, there is a "Set up your camera and microphone" option which allows you to change your audio and video sources.