Contact Equitable Learning Service

If you are studying at UNSW with a disability or difficult personal circumstance, then Equitable Learning Services may be able to help you. On this page, you will find office contact details and how to make an appointment.

Ground Floor John Goodsell Building
University of NSW Kensington NSW 2052
Opposite the Central Lecture Block (CLB)

Map location (grid reference F20, PDF)

For accessible routes, parking and toilets, see these interactive digital maps and PDF map of the Kensington campus.

Phone: 02 9385 4734

Chat: Chat online


Open hours: Monday, Tuesday, Wednesday, Thursday, Friday: 10am - 4pm


If you have not registered before:

  • please register now and we will contact you to arrange a time.

If you are already registered, please telephone or email us to arrange an appointment:

What to expect from your first appointment

Your Equitable Learning Advisor will discuss with you the impact of your disability or medical condition on your studies and how you will cope in the university environment. Your first appointment could take up to two hours to complete, so please ensure you allow yourself enough time.

The Equitable Learning Advisor will assess what services or adjustments will assist you to complete your studies. You will usually see the same Equitable Learning Advisor while you are registered with Equitable Learning Services (ELS). Feel free to ask your Equitable Learning Advisor any questions about the services available to you.

At the end of the appointment, you will be given a Letter of Support that summarises the adjustments to be put in place.

Telephone appointments

Sometimes matters regarding your educational adjustments can be easily and conveniently dealt with over the telephone. You don’t always have to come in for an appointment. Our office will arrange a convenient time for you to talk to an Equitable Learning Advisor on the telephone. Please ensure you are available at the arranged time and that you are in a location you can talk privately. Train stations, buses, cafes or shopping centres are not appropriate places to conduct a telephone interview.

Cancelling or rescheduling appointments

If you need to cancel or reschedule your appointment please call our Kensington office as soon as possible and let us know. Not showing up, arriving late for your appointment, or not being available for your telephone interview can be very disruptive to everybody.

  • If you cannot make your appointment, call us on (02) 9385 4734 as early as possible so that we can reschedule another appointment.
  • If you arrive late for your scheduled appointment, we cannot guarantee that the Equitable Learning Advisor will be able to see you at that time. You may have to reschedule, or have a shortened interview.
  • If you are not available to take your telephone interview, you will have to reschedule the appointment time.