UNSW 2020 Shutdown and support service hours of operation

UNSW 2020 Shutdown and support service hours of operation

Published: 18 December 2020

Most of the University’s services will close from 5pm Friday 18 December 2020 and will reopen from Monday 4 January 2021.

If you have an enquiry during this time regarding your Term 3 results, enrolment or otherwise, you can contact The Nucleus: Student Hub which will remain open on the following days and times:

DateTimeWhat for
Monday 21 December9am - 5pm AEDTIn person*, phone and online enquiry
Tuesday 22 DecemberPhone and online enquiry
Wednesday 23 December

7.30am - 5pm AEDT

Thursday 24 December9am - 5pm AEDT
Wednesday 30 December
Thursday 31 December


*Please note, Monday 21 December is the last day you can visit The Nucleus: Student Hub for an in person appointment until it reopens on Monday 4 January 2021. Faculty related enquiries are not available in person on this date - please phone or complete an online enquiry form. 

The Nucleus: Student Hub can be contacted by phone on +61 (02) 8936 7005 or through submitting an online enquiry.

What if I need some support?

If you require mental health and wellbeing support, you can contact the Student Support Advisors, International Student Advisors or CAPS as per the following schedule: 

DateServiceTimeWhat for
Thursday 17 - Friday 18 DecemberStudent Support Advisors9am - 5pm AEDTLocal students
International Student AdvisorsInternational students
Thursday 17 - Monday 21 December

Counselling and Psychological Services (CAPS) &

UNSW Health Service

All students - for Teleheath counselling appointments

What if I need some support whilst UNSW is closed?

If you are not feeling like your usual self, if you're feeling nervous, lonely, stressed or depressed, there is free, confidential help available – people you can talk to any time of the day or night:

Call Benestar on 1300 360 364 for one off or ongoing counsellingCall Lifeline on 131 114 (24/7) or chat online (7pm - midnight AEST)
International students not in Australia: Medibank +61(2) 89050307 (24/7)International students in Australia: Medibank's International Student Health and Support Line: 1800 887 283 (24/7)

Alternatively you can check out the self-help resources on the Mind Hub.


  • Medical Emergency or suicide attempt – Call 000 or go to your nearest public hospital emergency room
  • If you are on campus call the On-Campus Emergency Support Team: 9385 6666
  • If you or someone you know is thinking of taking their own life, call the Mental Health Line: 1800 011 511