Student support and services - a new place to call home

Student support and services - a new place to call home

Published: 10 September 2018

It's full steam ahead on the new student support and services space with the refurbishment of the north-west quarter of Level 2 of the Library on the Kensington campus now started. The space will be totally gutted and refurbished to include self-service kiosks, assisted support areas and meeting rooms.

Currently there are over 40 service counters for students on campus and the levels of service can vary across locations. Over time, the University will provide one core place for face-to-face enquiry management on each campus (Kensington, Canberra and Paddington). This will make it easy for students to access the services they need in the fastest, most streamlined way possible, and book consultations with specialist advisory services as needed.

Consultation involving staff and students has seen the adoption of a great contemporary design. There will be new technology, including a virtual queuing system designed for student convenience. With a concierge on hand to assist with the new system and services, the transition for students will be as smooth as possible.

The space has been designed to create a seamless interaction between students and staff in a natural, warm and welcoming environment.

The refurbishment will be carried out over the next few months and it is anticipated that some Student Support and Services teams could be in the brand-new space by the end of the year. Not all services will move in immediately, with full transition expected to take a number of months to minimise disruption.

For now, all students should continue to seek services and support through existing channels and processes.

Watch this video to see the design concepts for the area, along with an exciting visual fly-through.