Student Complaint Lodgement Form

You can use this form to submit your complaint. Your written complaint should contain sufficient information for it to be investigated and all relevant information should be lodged at the time of submitting your complaint.

Local Complaint Process

Complaints can be raised with the staff member/s most directly involved with, or responsible for, your complaint. In many instances, this is the quickest way to obtain a response to your concerns. Check out our Tips for Making your stage 1 complaint count.

About you

If you wish to remain anonymous, you only need to provide a valid email address when using this form, but we recommend that you use an email account that does not identify you.  

Third Party Authorisation (optional)

Please indicate above if:

  • you are a student but would like to nominate someone else to act on your behalf in this complaint; or
  • you are submitting this complaint on behalf of a student AND would like to act on their behalf in this complaint.

A member of the Student Integrity Unit will contact you to make the necessary arrangements.

Complaint Details

Date of Alleged Event

When did the alleged event occur which has given rise to your complaint?

Reason for Delay

Procedure states that complaints lodged more than 12 months after the event giving rise to the complaint may not be investigated. If your complaint relates to an event greater than 12 months ago, please provide the date and reason for the delay in submitting your complaint below:

Written Statement *

Please provide details of your complaint as a written statement. Your written statement should contain sufficient information for it to be investigated and all relevant information should be lodged at the time of submitting your complaint.

Steps already taken *

Please provide details of the steps you have already taken in an attempt to resolve your concerns. This may include a summary of who you have spoken to already in the School/Faculty and how they responded. If you haven't raised your concerns with anyone prior to submitting this complaint, please provide some brief reasons.

Supporting Documentation

Please select any relevant supporting documentation to be included:

Expectations *

Please provide a brief comment on what you would consider a satisfactory resolution of your complaint:

Confidentiality

Information provided in lodging your complaint, including your statement above, may need to be divulged to persons with direct involvement. This may include information you have provided being sent to individuals who form the basis of your complaint for their response. If you have concerns about this occurring, please tick the above box and the Student Integrity Unit will discuss this matter with you.


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