Privacy and Confidentiality: Please read this information and become aware of your rights (and the limits) to privacy, confidentiality and informed consent before your CAPS consultation.
What can you expect during a consultation with a counsellor?
Here are some FAQs to get you started. The counsellor will help you assess your situation, understand the complexities and make suggestions as to how your situation might be managed.
The counsellor might suggest any or all of the following: appropriate self- access information, further counselling or psychotherapy, referral to a specialist practitioner or to a UNSW professional or academic staff member. The counsellor will discuss with you how these options might assist and you will be encouraged to explore which options seem most appropriate, useful or needed.
Registering at CAPS prior to your consultation
After you are given a time for an 'On the Day' consultation or a 'Brief Phone' consultation you will need to provide us with some information about yourself. If you are phoning in you will be asked for this information over the phone. If you are in the CAPS office you will be asked to complete the registration information yourself. So be prepared to spend 15-20 minutes stepping through our registration process and completing a brief questionnaire.
- If you are visiting our office and cannot arrive at CAPS before 3.00pm to make your request for an 'On the Day' consultation, it is best to attend on the following day.
- There are a limited number of appointments and the ’On the Day' consults fill up quickly at peak demand times during semester so be prepared to try again the next day.
- Each contact with a counsellor is viewed as complete in itself. Each consultation will focus on what you would like to ‘take away’ from that particular conversation.
- The counsellor will work to ensure the consultation makes the best use of the time available.
- They will do that by clarifying what is most urgent and important and identify options and constructive steps.