Urgent Help and Emergency Contacts

Urgent Help and Emergency Contacts

Here you can find contacts for emergencies and for advice with personal, study and uni related matters.

ON campus emergency

Campus Security is your first point of contact for any incident or emergency on campus. They will coordinate any emergency response 24/7:

OFF campus emergency

24 hour counselling and mental health

Warning Signs to help determine if someone is in need of mental help.

24/7 support

After hours support (during semester only)

More contacts

Victims of crime

First aid and insurance for injuries

If you require non-urgent First Aid assistance and cannot make it to the University Health Service, contact Campus Security on phone 9385 6000. Each Patrol Officer carries a First Aid kit or pouch.

Students are covered by Insurance for Injuries incurred in UNSW activities.

Emergency procedures

This section tells you what to do in case of an emergency:

  • Raise the alarm
  • Listen to announcements by Building Emergency Staff
  • Evacuate the building when instructed to do so

How do I raise the alarm?

  • Alert people nearby and enlist their aid
  • In an emergency, call the Security Control Room immediately on 9385 6666 or break the glass alarm.

When an alarm is raised you will hear the following sounds:

BE ALERT when you hear this (beep beep) sound [mp3, 50 kb]

  • Remain CALM
  • Stand-by and listen for further instructions
  • Gather your personal belongings in case of evacuation

EVACUATE when you hear this (whoop whoop) sound [mp3, 85 kb]

  • Gather your immediate belongings
  • Listen to instructions - Wardens/Security and Emergency Services
  • Make your way to the emergency EXITS and leave the building
  • Go to the emergency assembly point
  • Identify any persons who maybe missing or injured

SMS emergency notification system (NSWalert)

Students are automatically registered with the UNSWalert - SMS Emergency Notification System to receive an SMS alert when emergency situations arise.

More support at UNSW

Outlined below are services UNSW offer to assist you to make the most of university.