Frequently asked questions
How much does it cost?
All appointments are completely free of charge for students who are currently enrolled at UNSW.
Worried about sharing your concerns?
All information we gather is completely confidential. Your personal information will not be shared with anyone without your consent, this includes your faculty or lecturers. For further information, see our privacy statement by clicking here.
What can I expect if offered an appointment?
Appointments are scheduled to last around 30 minutes. We will ask you some questions to help work out what might help. We always work with you as an individual and will always treat you with respect.
What happens after an appointment?
Depending on your circumstances and only with your consent, you may be referred to other services at UNSW or support in your local area. We always provide students with a clear plan for next steps.
I’m not currently living in Australia, can I access Mental Health Connect?
Mental Health Connect is currently only available to students who are living in Australia. If you are living outside of Australia, please contact Medibank on +612 8905 0307 anytime of the day or night (24/7). You may also wish to discuss your situation with the International Student Support team. To contact them, go to UNSW International Student Experience Unit, UNSW Current Students.