Earlier this year, UNSW made it simpler and easier to make a complaint with the launch of the SpeakUp campaign, Complaints Management & Investigations Policy & Procedure, and the first stage of the University-wide complaint and case management system, Case IQ.
Since then, there has been an increase in visits to the SpeakUp at UNSW web page and in complaints raised through CaseIQ as students and staff become more confident speaking up when they see or experience unacceptable behaviour.
What’s new for Case IQ?
From Monday 23 September, case management in Case IQ was extended from the Conduct & Integrity Office, Human Resources, Employee Relations and the team managing reports of gendered violence to key roles in all schools, faculties and divisions. The University now has a single system for complaints and investigations.
Importantly, a single complaints and investigation case management system will provide better visibility of trends across the University and enable us to focus on areas for improvement.
Case management functionality is now available to:
- Grievance Officers for recording and managing student complaints requiring University Assisted Resolution, or to refer a complaint that cannot be handled locally to the Conduct and Integrity Office
- School Student Integrity Advisors for recording instances of poor academic scholarship and less serious levels of plagiarism from point of assessment to determination
- Research Integrity Advisors for recording and managing authorship disputes involving unpublished research
- Graduate Research School for recording and managing student complaints requiring University Assisted Resolution
- Research Ethics and Compliance Support for recording and managing breaches of research ethics and non-compliance.
Deans, Heads of Schools and School Managers will be able to view cases managed within their areas of responsibility.
What does this mean for me?
- If you are a student or staff raising a complaint in Case IQ or with a local complaint handler or integrity advisor, the details of your complaint will be safely and securely maintained in Case IQ.
- If you are a local complaint handler or integrity advisor, you should use Case IQ to record and manage all complaints, cases and reports.
Where to go for more information
For more about information about:
- the SpeakUp campaign or how to raise a complaint or report, go to the UNSW Conduct & Integrity website
- CaseIQ and resources to support complaint handling, go to the Complaints, Reports & Investigations Management at UNSW SharePoint page.
If you have any further questions, contact the Conduct & Integrity Office.