Uni-Verse - UNSW's Official App

You will need your zID and password to log in to Uni-Verse.

• Your Username should be Only your zID (see screenshot below). For example, it should Not include @ad.unsw.edu.au.
• Your Password should be the same used for log in to other UNSW systems such as Moodle and myUNSW.

Above is an example zID. You should use your zID for login.

ISSUE: I can't log in to the app with my zID due to message that my password is incorrect, but it is the same password I use for log in to Moodle and myUNSW.

If you can't log in using the Login Guide above, then please try the following steps:

1. Update your mobile device (latest version for your Operating system):

• For Android Settings -> About Device -> System Update
  Also please update the Android web-view here - https://play.google.com/store/apps/details?id=com.google.android.webvie…
• For IOS Settings -> General -> Software Update
• For Google Pixel open your device's Settings app. Near the bottom, tap System -> Advanced -> System update.

2. Un-Install the Uni-Verse mobile app.

3. Re-boot/Restart your mobile device.

4. Download the “Uni-Verse” mobile app from App Store or Google Play (depending on your mobile device).

5. Log in with your zID and zPASS to the “UNSW Sydney/Canberra Student” Profile.

If the above steps do not resolve the issue, then we need to know a bit more about your device. Please contact us with the following details:

• Your student email address
• Full name
• Any comments
• Is this current mobile device upgraded to the latest operating system: YES / NO.
• Have the Initial troubleshooting steps (above) been performed: YES / NO.

Simply click on the 'Arrange' icon on the bottom of your device's screen and sort your tiles based on your preference.

For help and support, you can email: [email protected]