Some students may have issues with their personal device, such as corrupt browser cache, or a security software may be blocking the website. This will typically only affect a small fraction of students in the class, which should distinguish the issue from other issues such as wifi or service issues.
Such issues can be incredibly hard to troubleshoot in real-time, due to the nature of the lecture, the variability of the student device and history, and the scale of students in a lecture theatre.
For this reason, where possible, the best options are:
- Try another web browser as a work-around
- Contact the IT Service Centre after the lecture on 02 9385 1333 (so that they can perform basic troubleshooting and rule out common issues)
- Contact an external IT professional to perform advanced troubleshooting