The ESOS laws protect your rights, including:
- Your right to receive from UNSW, before enrolling, current and accurate information about courses, fees, modes of study etc. If you are under 18: to ensure your safety, you will be granted a visa only if there are arrangements in place for your accommodation, support and welfare.
- Your right to sign a written agreement with UNSW before or as you pay fees, setting out the services to be provided, fees payable and information about refunds of course money. Keep a copy of your written agreement.
- Your right to get the education you paid for. You are eligible for a refund or to be placed in another course if your provider is unable to teach your course.
- Your right to know:
- How to use your provider's student support services;
- Who the contact officers are for overseas students;
- If you can apply for course credit;
- When your enrolment can be deferred, suspended or cancelled;
- What your provider's requirements are for satisfactory progress in the courses you study;
- What will happen if you want to change providers;
- How to use your provider's complaints and appeals process.
Can I lose my visa if I seek legal or medical advice? What about if I have a rental dispute?
There are lots of myths around visa cancellation, particularly when it comes to seeking legal or medical advice, tenancy and bond disputes, mental health help or drug and alcohol related rehab, and being a bystander during a physical altercation or emergency and calling emergency services for help. These are simply untrue. None of these things will impact your visa. Only the Minister can cancel your visa.
Your visa may be cancelled if:
- you were non-compliant with visa conditions
- you did not meet Home Affairs' character requirements
- you provided false information on your visa application
If you are in Australia or immigration clearance we will usually notify you of their intention to consider cancelling your visa and give you the opportunity to put forward reasons why your visa should not be cancelled. More information.
Contact International Student Support if you have questions or your visa has been threatened.