Supporting Students in Distress
Staff play an important role in identifying, supporting and connecting students to mental health support.
Outlined below are trainings, resources and steps you need to take to help a student access support.
Get urgent support
Staff Support
Need advice to support a student in distress?
Call Mental Health Connect on 02 9385 5418 to speak with one of the counselling team. Available 9am-5pm, Monday-Friday.
Need support for yourself?
UNSW staff can get free, confidential counselling through Converge, the Employee Assistance Program (EAP).
Refer a Student
Students should complete a Mental Health Connect form to access counselling.
Mental Health Connect phonelines for students
24/7 phoneline: 02 9385 5418
After hours text service: 0485 826 595
International students overseas should call +61 2 8905 0307 (24/7) for support.
Hear from Sarah Maddison, Deputy Vice Chancellor (Education & Student Experience)
Supporting Students in Distress module
Supporting Students in Distress, delivered via Moodle, is designed to help staff find support for a student who is struggling with their mental health. Get information on risk factors, conversation tips, case studies and UNSW support services.
Note: Under Student enrolment at the link below, enter the Enrolment key, SSID (all capitalised).
Self-enrol now
More staff training
Recognise & Respond: Suicide prevention for everyday life
When someone you know appears suicidal, you might not know what to do. Learn about warning signs, what questions to ask and how to get help.
Mental Health First Aid Training for Staff
Mental Health First Aid training is available for UNSW student-supporting staff. This in-depth training equips you with skills to respond to those experiencing mental health issues.
How We Help You at UNSW
Find all the student support services in one place, including mental health and educational adjustments.