If you can see the Echo360 link on Moodle but have problems playing/downloading the content, try clearing your browsers cache and update your browser to the latest version.
Issues on your personal device which are hard to troubleshoot, try another web browser as a work-around
If the issue persists, please contact the IT service centre on x51333 or (02) 9385 1333, or via email to itservicecentre@unsw.edu.au. Ensure that you include the details such as course ID, error message and browser version.