FAQ and Support

Known Issues

Supported browsers and operating systems

There is a bug with Safari, including Safari 12.1 and Safari 13.0.4, and Chrome which is preventing cookies from being allowed. This means staff and students will be incorrectly prompted to enter their credentials. Apple has fixed this bug in their latest release so please always update your browser to the latest version.

Recommended Browsers

BrowsersMost recent version of Google Chrome, Firefox, Safari and Edge.
Settings
  • Cookies should be enabled (failure to do so can result in the system asking you to log in again)
  • Pop-ups and Javascript should be enabled
  • Firefox, MacOS and Safari: Tab Key Navigation and Scrollbar Options should be enabled

 

Echo360 is a web-based application and as such does not have specific OS requirements.

For detailed information, please check in Echo360 General Requirements page.

Frequently Asked Questions

If you cannot find your answer, please go to Echo360 online knowledge base which includes much more detailed information and guides.

Cannot see Echo360/LR+ link in Moodle course page

If you cannot see the Echo360/LR+ link, reasons could be:

    • The lectures are not held in Echo enabled venues.
    • Your instructor has opted out lecture recordings or made videos unavailable for students to view.
    • Your instructor has not created the Echo360 link on your Moodle page yet. If you cannot find the Echo link on your Moodle page, please contact your course convenor.

If you have any concerns, please contact your instructor to confirm whether they will be using LR+ for your course.

Problems accessing Echo360/LR+

If you can see the Echo360 link on Moodle but have problems playing/downloading the content, try clearing your browsers cache and update your browser to the latest version.

Issues on your personal device which are hard to troubleshoot, try another web browser as a work-around

If the issue persists, please contact the IT service centre on x51333 or (02) 9385 1333, or via email to itservicecentre@unsw.edu.au. Ensure that you include the details such as course ID, error message and browser version.

System Requirements

Supported browsers and operating systems

There is a bug with Safari, including Safari 12.1 and Safari 13.0.4, and Chrome which is preventing cookies from being allowed. This means staff and students will be incorrectly prompted to enter their credentials. Apple has fixed this bug in their latest release so please always update your browser to the latest version.

Recommended Browsers

BrowsersMost recent version of Google Chrome, Firefox, Safari and Edge.
Settings
  • Cookies should be enabled (failure to do so can result in the system asking you to log in again)
  • Pop-ups and Javascript should be enabled
  • Firefox, MacOS and Safari: Tab Key Navigation and Scrollbar Options should be enabled

 

Echo360 is a web-based application, and as such does not have specific OS requirements.

For detailed information, please check in Echo360 General Requirements page.