Fees FAQs and Terminology

Here you can find explanations of common fees terminology and answers to frequently asked questions.

Terminology

Common terms used by the Student Financials team

  • CAN:
    Commonwealth Assistance Notice - contains information about a student's enrolment and use of Commonwealth assistance.
  • Census date:
    The date on which a student's enrolment is taken to be finalised. HECS-HELP and FEE-HELP debts are incurred on census dates. Students must make their up-front payments and submit their request/s for Commonwealth assistance by the census date.
  • CHESSN:
    Commonwealth Higher Education Student Support Number - A unique identifier for each student that accesses Commonwealth assistance for higher education.
  • Commonwealth Assistance Notice (CAN):
    Contains information about a student's enrolment and use of Commonwealth assistance.
  • Commonwealth assisted student:
    A student who is a Commonwealth supported student or who is in receipt of a HELP loan or a Commonwealth Learning Scholarship .
  • Commonwealth contributions:
    Contributions that the Government makes towards the cost of a student's education through the Commonwealth Grant Scheme.
  • Commonwealth Grant Scheme (CGS):
    The scheme through which Commonwealth contributions are made.
  • Commonwealth Higher Education Student Support Number (CHESSN): A unique identifier for each student that accesses Commonwealth assistance for higher education.
  • Commonwealth Learning Scholarships (CLS):
    Scholarships to assist students from low socio-economic backgrounds, who are Australian citizens or holders of permanent humanitarian visas, with costs associated with higher education.
  • Commonwealth supported place:
    A higher education place for which the Commonwealth makes a contribution towards the cost of the student's education - students pay a 'student contribution charge'.
  • Commonwealth supported student: 
    A student who occupies a Commonwealth supported place.
  • Domestic student: Australian citizen, New Zealand citizen or holder of an Australian permanent visas. Domestic students may be offered a place as either a Commonwealth supported student or a fee paying student.
  • EFTSL: Equivalent full-time student load - A measure of the study load, for a year, of a student undertaking a program on a full-time basis.
  • Equivalent full-time student load: A measure of the study load, for a year, of a student undertaking a program on a full-time basis.
  • FEE-HELP: 
    A loan scheme to assist eligible fee paying students to pay their tuition fees. Australian citizens and holders of a permanent humanitarian visa are eligible for FEE-HELP assistance.
  • FEE-HELP loan limit:
    Under FEE-HELP, students can borrow up to a specified maximum (indexed each year) over their lifetime.
  • Fee-paying place: 
    A place that is occupied by a fee-paying student.
  • Fee-paying student: 
    A domestic student who is not Commonwealth supported for a unit of study. Fee-paying students pay tuition fees. Fee-paying students are also known as 'non-Commonwealth supported students'.
  • HECS-HELP: 
    A scheme that includes up-front payment discounts and loans to help eligible Commonwealth supported students pay their student contributions.
  • Higher Education Information Management System (HEIMS):
    An electronic information system that will provide students and higher education providers with a range of relevant information, such as the availability and usage of Commonwealth assistance by students and information on programme management reporting.
  • Higher Education Loan Programme (HELP): 
    A loan programme to help eligible students pay student contributions (HECS-HELP), tuition fees (FEE-HELP) and overseas study expenses (OS-HELP).
  • Humanitarian visa:
    See Permanent humanitarian visa holder
  • International (Overseas) student:
    Any student who is not a domestic student.
  • Loan fee:
    A fee that applies to all Undergraduate FEE-HELP loans.
  • National Priority areas:
    Areas of study for which the Commonwealth offers additional assistance, either through offering additional places, increasing Commonwealth contributions or reducing the maximum student contribution amounts for a place.
  • OS-HELP: 
    A cash loan available to eligible students who undertake some of their program overseas.
  • OS-HELP maximum:
    The maximum loan amount (indexed each year) that a student can receive in a given six month loan period.
  • Overseas student: International Student - any student who is not a domestic student.
  • Permanent humanitarian visa holder:
    A student who holds a permanent visa of a humanitarian sub-class as determined by Commonwealth Department of Immigration and Border Protection (DIBP).
    A permanent humanitarian visa is:
    a) a Subclass 200 to 217 or 803, 807, 809, 810, 817 or 866 visa; or
    b) a Group 1.3 or Group 1.5 (Permanent resident (refugee and humanitarian)) visa or entry permit within the meaning of the Migration (1993) Regulations.
    Where an applicant believes that they hold a permanent humanitarian visa which is not listed above they should provide a copy of their visa and UNSW will investigate the visa class with DIBP.
  • Student contributions:
    Contributions that Commonwealth supported students make towards the cost of their education.
  • Student contribution band:
    One of four bands of disciplinary areas into which a given unit of study will fall. Student contribution bands are used to determine the maximum student contributions for a place.
  • Student Contribution Charge:
    The financial amount a university sets that a Commonwealth supported student pays for courses (units of study) in that university for a given year.

FAQs

Answers to frequently asked questions about fees.

Liability

What is my Current Liability?

Current Liability refers to the balance of your financial liabilities, including tuition fees, the Student Services and Amenities Fee (SSAF), other fees, payment plans and student loans. It does not include Library fines. Your current liability is displayed in myUNSW in the centre column of the My Student Profile tab.

Course withdrawal
If you have been given financial concession for withdrawal from a course, this will be reflected in the balance shown here. If you had a deferred liability under HECS-HELP or FEE-HELP, we will advise the Department of Education and the ATO of the change to your liability.

Payment plan and student loan statements
The balance outstandng on your payment plan or student loan is included in the current liability amount, but it is not shown on your fee statement.  Please refer to your payment plan or loan statement for payment details and due dates.

All other amounts appear on your Fee Statement.

I have selected HECS-HELP as my preference - why do I still have a liability?

If you are a Commonwealth supported student with access to the upfront discount and HECS-HELP for your tuition (Australian citizen or Permanent Humanitarian visa holders only), your preference is recorded when you complete the Commonwealth Assistance form. If you have provided your Tax File Number (TFN) then this will be reflected on your Fee Statement.

Your tuition fees will remain as showing upfront with the discount of 10% until the Census date of your course. After the Census date your tuition fees will be deferred under HECS-HELP. This allows you to make payments up until the Census date if you change your mind. 

Instructions for adding your TFN are in the Tax and Invoice FAQs below.

I filled in a HECS-HELP form, but my SSAF is still owing. Why?

SA-HELP is a separate HELP scheme from FEE-HELP and HECS-HELP, and you must complete a SA-HELP form to defer your Student Services and Amenities Fee (SSAF) charge. Please refer to here for eligibility regarding deferral of the SSAF.

SSAF is charged in Semester 1 and Semester 2 and carries an incurral date of 31 March and 31 August respectively. Applications for SA-HELP must be received by the incurral date and cannot be applied retrospectively.

To access the SA-HELP form sign on to myUNSW (My Student Profile tab > My Student Services > Financials > Commonwealth Govt. Forms). If you believe you are eligible for SA-HELP and do not see the form please contact Student Financials at fees@unsw.edu.au.

Payment

 

 

 

My employer is paying all/part of my fees. What do I need to give them?

If your employer is contributing to your tuition and fees you must provide them with two pieces of information from myUNSW:

  1. Your Fee Statement, including the Terms & Conditions page with the University ABN
  2. The Australia Post payment slip

The Australian Taxation Office has advised that the Fee Statement is sufficient for taxation purposes. It has the required University ABN and reference numbers. A Tax invoice is not necessary for claiming tuition fees.

Your employer can present your Australia Post payment slip at any Australia Post outlet, and make payment by credit card, EFTPOS or cheque.

A receipt will be issued by Australia Post on payment. Note: UNSW does not provide receipts. Receipts are only issued at the time of payment, by the entity receiving the payment. 

I have deferred my contribution/tuition fees under HELP. How can I pay these?

Once the census date for your course(s) has passed, eligible student who have chosen to defer their fees under HECS-HELP, FEE-HELP or SA-HELP will no longer have the option to pay these upfront to the university. You must make payments directly to the Australian Taxation Office. You can find out how to make a voluntary payment towards your accumulated HELP debt here: https://www.ato.gov.au/

Note: HELP deferrals can take up to six months to be reported against your Tax File Number. 

Tax and Invoices

Fee Statement General Information

How do I add my Tax File Number (TFN) to my UNSW record?

If you are applying for a HECS-HELP loan you must provide UNSW with your Tax File Number (TFN) before the census date of the relevant teaching period.

Getting a TFN

You apply for a TFN at the Australian Taxation Office (ATO).

Adding your TFN to your UNSW record

Add your TFN via the Commonwealth Government Forms Section on myUNSW (My Student Profile > My Student Services > Financials> Commonwealth Govt. Forms).

  1. Scroll down and select Update HECS-HELP Form
  2. Complete the application form and add your Tax File Number to the HECS-HELP Assistance page
  3. Select Save & Continue

How do I know what amounts UNSW has deferred to the ATO?

This information is available on your Commonwealth Assistance Notice (CAN), which is available on myUNSW within 28 days after the census date for each semester.

If you believe that your CAN is incorrect in any way, please contact the Student Financials Team at fees@unsw.edu.au or by telephone on 02 9385 8500.  You have 14 days from the date of the issue of your CAN to contact UNSW to request a check of your notice.  Please note that this time limit is determined by the Department for Education.

What do I use as an invoice for my employer / tax purposes?

Your UNSW Fee Statement

The University of New South Wales (UNSW) recently consulted with the Australian Taxation Office (ATO) regarding documentation required for students and employers to meet their obligations when submitting or claiming education expenses on tax returns.

The ATO requires a document that shows the following, all of which are on your UNSW Fee Statement:

  • Name of the supplier
  • Amount of the expense
  • Nature of the goods or services
  • Date the expense was incurred
  • Date of the document
  • Details identifying the individual student
  • Course information

If you require an invoice for taxation related purposes please access your latest Fee Statement for the relevant semester.

Can I get another receipt for my payment?

No - UNSW cannot issue another receipt for your records if you lose the original receipt from the entity that receives your payment.

You will be presented with a receipt at the time you make a payment, whether displayed on the myUNSW payment confirmation page (for credit card payments), a receipt number by phone (for BPay) or a printed receipt from Australia Post.

For payments made through BPay or Australia Post allow up to 72 hours for your payment to reach UNSW. Credit card payments via your myUNSW login are usually credited to your account immediately.

Following receipt of your payment, the next fee statement generated will show that your payment has been credited to your account, so you can use your fee statement as proof of payment.