We want to make your experience at the Health Service a positive one, so if you have any feedback or complaints please contact the practice manager Hannan Awada in the first instance. Hannan can be contacted on 93855425. Email: h.awada@unsw.edu.au
We take all complaints seriously, no matter how trivial they may seem. If the matter cannot be resolved, the patient is advised about how to contact the external Health complaints commissioner. New South Wales Health Care Complaints Commission (HCCC) Telephone: (02) 9219 7444 / 1800 043 159 (Toll Free in NSW) Web: www.hccc.nsw.gov.au
Complaints that relate to privacy issues or concerns that cannot be resolved internally are to be directed to the Office of the Australian Information Commissioner (OAIC). Telephone: 1300 363 992 Postal Address: GPO Box 5218, Sydney NSW 2001 Web: www.oaic.gov.au
Members of the public may make a notification to the Australian Health Practitioner Regulation Agency (AHPRA) - www.ahpra.gov.au - about the conduct, health or performance of a practitioner or the health of a student. Practitioners, employers and education providers are all mandated by law to report notifiable conduct relating to a registered practitioner or student to AHPRA.