Appointment information
Telehealth appointments
The Health Service is now offering telephone and video consultations as well as face to face appointments. If you would like to book a telephone or video consultation, please contact our reception team on 9385 5425 or telephone appointments can also be made via our online appointment system - https://appointuit.com/signin . A date and time will be made, and your GP will contact you via the agreed method on, or around, this time.
For telephone consultation we will call your nominated mobile or landline number. Video consultation can be via Microsoft teams. We will email you a link before your appointment
Please note: If you are new to the Health Service, register as a new patient with the online appointment booking form or fill out the new patient form here and email it to unihealth@unsw.edu.au before your appointment. If you have not attended UNSW Health Service in the last year you will need a face-to-face appointment.
Face to face appointments
Priority appointments are allocated each day based on severity of illness. So please tell us if you are unwell, as we have appointments reserved for illness on the day. Bring your current UNSW student card and your Medicare card or Health Insurance card to your consultation.
Fees
Domestic student fees
For Domestic (local) students who holds a Medicare card there is no cost to see a GP. A small fee may be charged for some vaccinations and dressings if needed.
International student fees
We offer Bulk Billing to enrolled international students of UNSW. This means that if you are currently enrolled and are covered by a Overseas Health Cover (OSHC) that we can directly bill, there will be no cost to you or your immediate family for seeing a GP. We are able to directly bill to Medibank, AHM, Allianz and BUPA. If you are covered by a different OSHC insurer, you may need to pay upfront and claim the cost back later from your health insurer. Please show the staff on reception your UNSW Student Card, and your Medicare or OSHC card on arrival. UNSW Health Service’s preferred provider is Medibank OSHC. For any help or questions regarding OSHC or to activate your account, you can find Medibanks’ Office on campus at Shop G1,The Blockhouse, or you can call them on 13 23 31.
Privacy
All appointments with us are completely confidential and the health service does not link or share your personal records with the university.
Cancellation
If you can’t attend your appointment, call 9385 5425 before your appointment so we can allocate your appointment to someone else. A minimum of 4 hours notice is required. A cancellation fee of $40.00 will apply for non attendance / appointments not cancelled in advance.
Access to the service
Q. Can I use UNSW Health Services after I graduate?
Yes, you can use the Health Service after you graduate. Unfortunately you will not be bulk billed as the UNSW Health Service only bulk bills current UNSW students. You will need to pay the AMA rate upfront then you can claim roughly half back from your insurer.
Q. Can I use UNSW Health Services if I am not a Student?
Yes, you can use the Health Service if you are not a student. However, it will not be bulk billed as the UNSW Health Service only bulk bills current UNSW students. You will need to pay the AMA rate upfront then you can claim roughly half back from your insurer.
Q. Can my children and family use UNSW Health Services?
Here at the Health Service we directly bill children under the age of 16 years old. If you have a current Medicare, Medibank, AHM or Allianz card we can directly bill your child's consultation fee to your insurer. If you have another insurer you may need to pay upfront and claim the full amount back from your insurer.
