Appointments with the Health Service

Telehealth appointments

The Health Service is now offering telehealth (video) and phone consultations as well as face to face appointments. If you would like to book a telephone or video consultation, please contact our reception team on 02 93855425 or you can make this appointment via our online appointment system. To be eligible for a telehealth or telephone appointment you need to have been seen in person in the clinic in the last 12 months. 

For telephone consultations we will call your nominated mobile or landline number. Video consultation will be via HOTDOC's - we will email you a link before your appointment. 

Please note: If you are new to the Health Service, register as a new patient with the online appointment booking form or fill out the new patient form here and email it to [email protected] before your appointment. If you have not attended UNSW Health Service in the last year you will need a face-to-face appointment. All first time appointments need to be face to face.

Due to medico-legal reasons we are unable to offer telehealth phone consultations or video consultations to patients outside Australia.

Face to face appointments

Priority appointments are allocated each day based on severity of illness. We try to reserve appointments for on the day but due to unforeseen circumstances this cannot always be guaranteed. Bring your current UNSW student card and your Medicare card or Health Insurance card to your consultation.

Fees

Domestic student fees

For Domestic (local) students who hold a Medicare card there is no cost to see a GP. A small fee may be charged for some vaccinations and dressings if needed.

UNSW Student Fee Iron Infusion- $100 out of pocket gap after rebate  

International student fees

We offer Bulk Billing to enrolled international students of UNSW. This means that if you are currently enrolled and are covered by a Overseas Health Cover (OSHC) that we can directly bill, there will be no cost to you or your immediate family for seeing a GP. We are able to directly bill to Medibank, AHM, Allianz and BUPA. If you are covered by a different OSHC insurer, you may need to pay upfront and claim the cost back later from your health insurer. Please show the staff on reception your UNSW Student Card, and your Medicare or OSHC card on arrival.  UNSW Health Service’s preferred provider is Medibank OSHC. 

UNSW Internation student Fee Iron Infusion- $100 out of pocket gap after rebate (you will need to claim directly from your OSHC)

Children 

The health service is very welcoming of all patients and continues to be willing to see patients of any age. We have decided to alter our fee structure for children <16.

There will be an out-of-pocket fee for children attending the health service who are older than 5 years, unless they are children of UNSW students. The children of UNSW students at any age, both local and international will be bulk-billed through Medicare or OSHC insurance 

Staff and Community and non UNSW Student Fees

We see staff and community members and non UNSW Students for a fee. There is a partial rebate from Medicare.

Iron Infusion Fees

Staff fee Iron Infusion- $150 out of pocket gap after rebate

Non student/not staff Iron Infusion- $160 out of pocket gap after rebate

Privacy and Communication 

All appointments with us are completely confidential and the health service does not link or share your personal records with the university.  

If you have an administration question you are welcome to email us at [email protected]. In line with the RACGP guidelines for email use and the Australian Privacy Principles, the Doctors at the UNSW Health Service are unable to communicate with patients via email regarding clinical issues. In some circumstances a GP can email via our practice software your results or a referral letter and this is protected with a personal pin number for you. 

Cancellation

If you can’t attend your appointment, call 02 93855425 before your appointment so we can allocate your appointment to someone else. A minimum of 4 hours notice is required. A cancellation fee of $50.00 will apply for non attendance / appointments not cancelled in advance.

Access to the service

Q. Can I use UNSW Health Services after I graduate?

Yes, you can use the Health Service after you graduate. Unfortunately you will not be bulk billed as the UNSW Health Service only bulk bills current UNSW students. You will need to pay the fee outlined for community and non UNSW students.

 Q. Can I use UNSW Health Services if I am not a Student?

Yes, you can use the Health Service if you are not a student. However, it will not be bulk billed as the UNSW Health Service only bulk bills current UNSW students. You will need to pay the fee outlined for community and non UNSW Students.

 Q. Can my children and family use UNSW Health Services?

Children and family are welcome to use the health service. 

 We have decided to alter our fee structure for children <16. From the 1st of March 2024, there will be an out-of-pocket fee for children attending the health service, unless they are children of UNSW students. The children of UNSW students, both local and international will be bulk-billed through Medicare or OSHC insurance 

After Hours Care

Call the National Home Doctor Service on 13 7485 to have a doctor visit your home. Available weeknights, weekends and public holidays. Please check the fees and how to pay when you phone. Or call Health Direct to speak to a nurse:1800 022 222

For international students ring the Medibank OSHC Health and Support Line on 1800 887 28 to speak to a nurse who can help you.

Additional Medical practices near UNSW Kensington

Kings Medical Family Practice - Bulk Bill for health care card holders, pensioners and children 16 and under. Suite 2, 48 Gardners Road Kingsford, NSW 2032. Phone 9663 2785

Randwick Doctors Medical Centre – Bulk billing for students and children. Accepts walk-ins. Address: 62 Belmore Rd, Randwick NSW 2031. Phone: (02) 8047 0988

Royal Randwick Medical Centre – Some Doctors bulk bill. Address: 73 Belmore Rd, Randwick NSW 2031. Phone: (02) 9469 8000

Maroubra Medical and Dental Centre  – Bulk billing. Accepts walk-ins. Address: 806/812 Anzac Pde, Maroubra NSW 2035. Phone: (02) 9349 9000

Maroubra Urgent Care Clinic - Bulk Billing Accepts walk-ins, 806-812 Anzac Parade, Maroubra NSW 2035 

Avoca Street Medical Centre – Private Billing Practice. Address: 130 Avoca St, Randwick NSW 2031. Phone: (02) 9399 3335

MyHealth Medical Centre – May be a gap fee Monday. Address: T51, Mezzanine Level, East Village Shopping Centre, 2-4 Defries Avenue, Zetland NSW 2017. Phone: (02) 8076 7288

Randwick Medical – Private billing unless you have a concession card. Address: 155 Belmore Rd, Randwick NSW 2031. Phone: (02) 9399 6327

Looking after your mental health is just as important as your physical health. If you are feeling stressed, anxious or worried about your mental health you don't need to manage on your own.   Our Doctors at the Health Service and the Psychology and Wellness staff can help.  All appointments are confidential and your privacy will be respected at all times. They can also provide Special Consideration forms if required. If you are not sure about getting help, click here.

Telephone support is also available:

• UNSW Psychology and Wellness (9am – 5pm, Monday to Friday): 02 9385 5418.
• Out of hours? Call UNSW After Hours Mental Health Support Line (5pm-9am and 24 hours on weekends): 02 9385 5418.
• Text a counsellor after hours (5pm-9am and 24 hours on weekends) on 0485 826 595
• Not in Australia? Call Medibank 24/7 Health and Support Line:+61(2)89050307

Online support:

• For information on external online support services and self help information, click here.

Need help now?

LifeLine

Crisis support and suicide prevention, 24/7. Call 13 11 14 now.
 

Mental Health Line

If you or someone you know needs help, the Mental Health Line offers professional help and advice, and referrals to local mental health services.

Triple Zero (000)

If you or someone you are with is in immediate danger please call 000, or go to your nearest hospital emergency department immediately. 
 

At the Health Service we have put in a number of measures to keep you safe including: 

• phone screening of patients on booking
• mask wearing for all staff and patients
• physical distancing of patients with separated seating, including outdoor seating
• pop-up COVID testing clinic outside the main health service
• strict cleaning measures
• RAT test prior to appointment for respiratory symptoms (ideally done at home first)