Appointments with the Health Service

The UNSW Health Services offers face to face and telehealth appointments for all UNSW students and staff.  We recommend everyone should see a doctor at least once a year for a general health check-up. These appointments cover general health, skin checks, sexual health screening and ensuring your vaccinations are up to date. 

To make an appointment:

You can make an appointment with the UNSW Health Service by calling 02 93855425 or by logging in to our online appointment booking system below. Read about our team of available doctors here. Do not make an online appointment if you have cold or flu like symptoms.

Book an appointment

 

Unwell with cold/flu like symptoms? 

If you have symptoms of COVID-19, even if they are mild, please call, not visit, your local GP or the UNSW Health Service: 02 93855425. We conduct COVID-19 tests twice a day in a pop-up clinic outside the main health clinic.  There are no long wait times and the tests are completed quickly and easily.  Some of the symptoms of the COVID-19 can include sore throat, fever, cough, loss of taste or smell.   For more information see our COVID-19 page

 

Appointment information

Telehealth appointments

The Health Service is now offering telephone and video consultations as well as face to face appointments. If you would like to book a telephone or video consultation, please contact our reception team on 02 93855425 or telephone appointments can also be made via our online appointment system - https://appointuit.com/signin . A date and time will be made, and your GP will contact you via the agreed method on, or around, this time. 

For telephone consultation we will call your nominated mobile or landline number. Video consultation can be via Microsoft teams. We will email you a link before your appointment

Please note: If you are new to the Health Service, register as a new patient with the online appointment booking form or fill out the new patient form here and email it to unihealth@unsw.edu.au before your appointment. If you have not attended UNSW Health Service in the last year you will need a face-to-face appointment. 

Face to face appointments

Priority appointments are allocated each day based on severity of illness. So please tell us if you are unwell, as we have appointments reserved for illness on the day. Bring your current UNSW student card and your Medicare card or Health Insurance card to your consultation.

Fees

Domestic student fees

For Domestic (local) students who holds a Medicare card there is no cost to see a GP. A small fee may be charged for some vaccinations and dressings if needed.

International student fees

We offer Bulk Billing to enrolled international students of UNSW. This means that if you are currently enrolled and are covered by a Overseas Health Cover (OSHC) that we can directly bill, there will be no cost to you or your immediate family for seeing a GP. We are able to directly bill to Medibank, AHM, Allianz and BUPA. If you are covered by a different OSHC insurer, you may need to pay upfront and claim the cost back later from your health insurer. Please show the staff on reception your UNSW Student Card, and your Medicare or OSHC card on arrival.  UNSW Health Service’s preferred provider is Medibank OSHC

Privacy

All appointments with us are completely confidential and the health service does not link or share your personal records with the university.  

Cancellation

If you can’t attend your appointment, call 02 93855425 before your appointment so we can allocate your appointment to someone else. A minimum of 4 hours notice is required. A cancellation fee of $40.00 will apply for non attendance / appointments not cancelled in advance.

Access to the service

Q. Can I use UNSW Health Services after I graduate?

Yes, you can use the Health Service after you graduate. Unfortunately you will not be bulk billed as the UNSW Health Service only bulk bills current UNSW students. You will need to pay the AMA rate upfront then you can claim roughly half back from your insurer.

 Q. Can I use UNSW Health Services if I am not a Student?

Yes, you can use the Health Service if you are not a student. However, it will not be bulk billed as the UNSW Health Service only bulk bills current UNSW students. You will need to pay the AMA rate upfront then you can claim roughly half back from your insurer.

 Q. Can my children and family use UNSW Health Services?

Here at the Health Service we directly bill children under the age of 16 years old. If you have a current Medicare, Medibank, AHM or Allianz card we can directly bill your child's consultation fee to your insurer. If you have another insurer you may need to pay upfront and claim the full amount back from your insurer.

After Hours Care / Medical Services in the area

After Hours Care

Call the National Home Doctor Service on 13 7485 to have a doctor visit your home. Available weeknights, weekends and public holidays. Please check the fees and how to pay when you phone. Or call Health Direct to speak to a nurse:1800 022 222

For international students ring the Medibank OSHC Health and Support Line on 1800 887 28 to speak to a nurse who can help you.

Additional Medical practices near UNSW Kensington

Kingsford Family Medical – Some Doctors Bulk bill. Address: 502-508 Anzac Pde, Kingsford NSW 2031, Phone: (02) 9313 6722

Randwick Doctors Medical Centre – Bulk billing for students and children. Accepts walk-ins. Address: 62 Belmore Rd, Randwick NSW 2031. Phone: (02) 8047 0988

Royal Randwick Medical Centre – Some Doctors bulkbill. Address: 73 Belmore Rd, Randwick NSW 2031. Phone: (02) 9469 8000

Maroubra Medical and Dental Centre  – Bulk billing. Accepts walk-ins. Address: 806/812 Anzac Pde, Maroubra NSW 2035. Phone: (02) 9349 9000

Avoca Street Medical Centre – Private Billing Practice. Address: 130 Avoca St, Randwick NSW 2031. Phone: (02) 9399 3335

MyHealth Medical Centre – Bulk billing Monday – Friday. Address: T51, Mezzanine Level, East Village Shopping Centre, 2-4 Defries Avenue, Zetland NSW 2017. Phone: (02) 8076 7288

Randwick Medical – Private billing unless you have a concession card. Address: 155 Belmore Rd, Randwick NSW 2031. Phone: (02) 9399 6327

Eastbrooke Family Practice Randwick – Some Doctors Bulk bill. Address: 24 Perouse Rd, Randwick 2031. Phone: (02) 9664 1333

Mental Wellbeing

Looking after your mental health is just as important as your physical health. If you are feeling stressed, anxious or worried about your mental health you don't need to manage on your own.   Our Doctors at the Health Service and the Psychology and Wellness staff can help.  All appointments are confidential and your privacy will be respected at all times. They can also provide Special Consideration forms if required. If you are not sure about getting help, click here.

Telephone support is also available:

Call UNSW Mental Health Support, 5pm-9am: 1300 787 026

Not in Australia? Call Medibank 24/7 Health and Support Line:+61(2)89050307

Online support 

For information on external online support services and self help information, click here

Need help now?

COVID-19 safe measures

At the Health Service we have put in a number of measures to keep you safe including: 

  • phone screening of patients on booking
  • mask wearing for all staff and patients
  • physical distancing of patients with separated seating, including outdoor seating for COVID testing and staggered appointment times
  • pop-up COVID testing clinic outside the main health service
  • strict cleaning measures
  • reduced number of people in the surgery
  • always seeing people with acute respiratory symptoms via telehealth first