Contacts and more FAQs

Here you can find answers to frequently asked questions about Student ID card and contacts.

If you need more information please contact Student Central.

Can I use my ID card as proof of concession entitlement?

From 2017 the way you prove your entitlement to concession travel on NSW public transport is changing.

  • For travel within the Opal network, you will need to make sure you always carry your Student ID card and your Concession Opal card together when you travel to prove your entitlement.
  • For travel outside the Opal network – including many rural and regional buses and NSW TrainLink Regional services make sure you always carry your Student ID card and your Transport Concession Entitlement Card

For more information and to see if you are eligible see Travel concessions with Opal Card.

How do I get building access?

Eligibility for access to secure spaces (e.g. Labs or study spaces) is determined by your Program Office. Security Services arrange access to UNSW buildings following approval being granted.

If you have any queries relating to your access please email Security Systems.

Who needs to provide proof of citizenship/residency?

New Domestic Students eligible to access Commonwealth Support are required to provide evidence of citizenship or residency when presenting to obtain their ID card.

You are considered a Domestic student if you are:

  • Australian Citizen
  • Australian Permanent Resident
  • New Zealand Citizen

Accepted evidence includes:

  • Australian birth certificate, passport or certificate of citizenship (Australian Citizens)
  • Visa letter or label (Australian Permanent Residents*)
  • New Zealand passport (New Zealand Citizens)

What is considered an acceptable photo?

Your photo must meet the following criteria to be used on your Student ID Card.

  • Good quality, colour photo, less than six months old
  • Clear, focused image with no marks or ‘red eye’
  • No shadows or reflections with appropriate brightness and contrast to show skin tone naturally
  • Plain white or light grey background that contrasts with your face
  • No hat, no sunglasses
  • Leave reasonable space around the face area
  • Hair off the face so that the edges of the face and eyes are clearly visible
  • Face looking directly at the camera and not tilted in any direction

 For further information please see the Passport photo guidelines page.