Contacts and more FAQs

Here you can find answers to frequently asked questions about Student ID card and contacts.

If you need more information please contact Student Central.

Can I use my ID card as proof of concession entitlement?

From 2017 the way you prove your entitlement to concession travel on NSW public transport is changing.

  • For travel within the Opal network, you will need to make sure you always carry your Student ID card and your Concession Opal card together when you travel to prove your entitlement.
  • For travel outside the Opal network – including many rural and regional buses and NSW TrainLink Regional services make sure you always carry your Student ID card and your Transport Concession Entitlement Card

For more information and to see if you are eligible see Travel concessions with Opal Card.

How do I get building access?

Eligibility for access to secure spaces (e.g. Labs or study spaces) is determined by your Program Office. Security Services arrange access to UNSW buildings following approval being granted.

If you have any queries relating to your access please email Security Systems.

Who needs to provide proof of citizenship/residency?

New Domestic Students eligible to access Commonwealth Support are required to provide evidence of citizenship or residency when presenting to obtain their ID card.

You are considered a Domestic student if you are:

  • Australian Citizen
  • Australian Permanent Resident
  • New Zealand Citizen

Accepted evidence includes:

  • Australian birth certificate, passport or certificate of citizenship (Australian Citizens)
  • Other Passport and Visa letter or label (Australian Permanent Residents)
  • New Zealand passport (New Zealand Citizens)

How can I provide proof of my citizenship/residency?

If you are a commencing Domestic Student and you are eligible to access Commonwealth Support you will be required to provide your evidence of citizenship or residency when presenting in person to obtain your Student ID card.

If you are requesting your Student ID Card online you should email Student Central from your UNSW email with the Subject: Verify Citizenship/ Residency Status 

NB: Providing this evidence prior to submitting your online request will ensure that there are no delays in your card being issued.

See Who needs to provide proof of citizenship/residency? above for information on accepted documentary evidence.

I need to update my name and provide proof of my citizenship/residency. How can I do this?

If you need to add a missing middle name or correct a spelling error in your name you may be able request to update your name and verify your citizenship or residency status via email.

You can submit an email request to Student Central if:

  • you are using at least one form of Australian Government issued documentary evidence and 
  • you consent to UNSW  verifying the validity of your documentation via the Document Verification Service in support of your name change request

To submit your request via email:

  • Email  Student Central from your UNSW email with the  Subject: Request to Amend Name and Verify Citizenship/ Residency Status
  • Provide your consent by copying the below consent wording in the body of your email. If you do not provide consent your request cannot be processed.

I consent to UNSW using the Document Verification Service (DVS) to verify the attached documentary evidence in relation to my name change request. I request that my name on my UNSW record be update to match my name exactly as it appears on the documentation I have provided. Please find attached evidence of my citizenship/residency status as proof of my eligibility to access Commonwealth Support.                                                                                                                                                                                                     

  • Attach a copy of your supporting document/s

Approved documentary evidence includes one of the below documents or document combinations.

      • Australian Passport
      • Both an Australian Drivers Licence and an Australian Birth Certificate
      • Both an Australian Drivers Licence and an Australian Citizenship Certificate
      • Both a Passport and  an Australian Visa Letter or Label

If you are unsure of what documentation you need to provide or have any other questions please contact Student Central.

What is considered an acceptable photo?

Your photo must meet the following criteria to be used on your Student ID Card.

Good quality, colour photo, less than six months old

Clear, focused image with no marks or ‘red eye’

No shadows or reflections with appropriate brightness and contrast to show skin tone naturally

Plain white or light grey background that contrasts with your face

No hat, no sunglasses

Leave reasonable space around the face area

Hair off the face so that the edges of the face and eyes are clearly visible

Face looking directly at the camera and not tilted in any direction

 For further information please see the Passport photo guidelines page.