Important Contacts

Important contacts for students travelling overseas:

In the event of a critical incident

UNSW relies on advice from International SOS and DFAT for all travel. If a warning is issued for the country you are in, you will need to leave as soon as possible.

In the event of a critical incident and/or your need immediate assistance, please contact International SOS on 61 2 9372 2468 citing UNSW membership number: 12 AYCA 086 931

You should:

  • follow the advice of International SOS in relation to your travel and safety
  • download the Assistance App on your smartphone for quick access to travel security alerts and relevant travel-related information
  • keep your location and contact details up to date via the International SOS app
  • use the Check-in feature in the app if you are in a different location to your original travel plans.
  • download your membership card.  A list of 24-hour Assistance Centres is listed on the back

The following offices should also be informed as soon as possible:

  • The International Office at your host university. Keep their contact details handy.
  • The UNSW Study Abroad and Exchange Office for Exchange Programs:
  • Your UNSW Faculty for Faculty short programs
  • Where the incident occurs after hours, contact UNSW Security on +61 2 9385 6666. State clearly to the control room operator accepting the call you are a UNSW student currently overseas and need assistance.

In the event of a natural disaster

  1. Should an unforeseen disaster occur such as an earthquake, typhoon, tornado, tsunami, it is essential that in addition to the above offices you also make contact with the local Australian diplomatic mission:
  2. If UNSW or the Australian Government determines that travel to a host country be cancelled, your exchange or travel will be suspended, and you should make immediate arrangements to follow the advice provided to you by UNSW. This may mean returning home immediately. 

More contacts

UNSW Study Abroad and Exchange

Tel: +61 2 9385 3179

Rm G30, Goodsell Building
The University of New South Wales
Kensington, Sydney 2052

International SOS

UNSW Risk Management

UNSW Security

UNSW Security Office
Ph : +61 2 9385 6666

UNSW websites

Australian Government websites

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