If you experience any non-technical issues relating to your Moodle course, address your concerns firstly to your lecturer.
UNSW IT and external TELT support deal with different types of technical issues.
If you encounter a technical issue (e.g. an error message displays) while using Moodle, here are some steps to that might help before calling/emailing for support:
Internal to UNSW: x51333
Within Australia: (02) 9385 1333
International: +612 9385 1333
Monday–Friday, 8.00am–8.00pm EST
Saturdays–Sundays, 11.00am–2.00pm EST
(Note that the External TELT Support help desk are separate to the IT Service Centre help desk.)
External TELT Support can handle technical and how-to enquiries for Moodle and plug-in services such as Turnitin and Blackboard Collaborate.
To help them investigate the issue, include the following details in your email, or have them ready when you make your phone call:
Internal to UNSW: x53331
Within Australia: (02) 9385 3331
International: +612 9385 3331
Monday–Friday, 8.00am–10.00pm EST
Saturdays–Sundays, 9.00am–5.00pm EST