Live Chat with a Student Mentor

Live Chat is available to all new UNSW students and connects you with a senior UNSW student online, so you can ask questions from anywhere!

You can connect from Friday 17th January to Friday 6th March 2020, 12pm to 8pm* AEST, Monday to Friday via the Live Chat box below. (Public Holiday 27th Jan 12pm-4pm).

Chat online here

Through the Live Chat you can ask any question about student life, and a friendly peer will point you in the right direction, including:

    • What is the difference between a tutorial and a lecture?
    • What is a day in the life of a UNSW student like?
    • What are the best ways to make friends and meet new people?
    • Have I processed my enrolment properly? Who should I contact to ensure I have finalised my enrolment?
    • What do I need to do to help me settle in once I have enrolled?
    • Is there anything I should do to prepare over the holidays, before I start my first classes?
    • How does orientation week work and what do I need to go to?
    • I'm an international student, what support is available to me?
    • What's the best way to find my way around campus on my first day?
    • What’s the easiest way to get to campus? What is public transport to and from campus like?
    • How can I get my ID card?
    • What volunteering and co- curricular programs are available while I study?

And any other questions you can think of to help you settle into life as a UNSW student.

Why not explore the Frist Year Peer Support programs avaialable to you? Visit PeerSupport@UNSW

Other contacts and information


For all other enquiries, please contact the Nucleus.


For information regarding privacy, please read the UNSW privacy Policy