How Telehealth appointments work
Telehealth appointments are conducted on the phone or via video. If you have a telephone appointment, we will call you at the scheduled time. If it is a video appointment, you will be sent a link via Teams and you can click on the link at the time of the appointment. You can then identify yourself and confirm that you are available and happy to proceed.
We would like to reassure you that our confidentiality policy remains the same for telehealth appointments. If you would like to know more about this, please discuss this with your Psychologist at your appointment.
Meeting in a virtual space for an appointment is different. To make the best of this situation, it would be helpful to keep the following in mind:
• Organise a time to be available and be on time at the agreed time.
• Set up a private space where you are free to talk openly with your Psychologist.
• Try and ensure that no third person would be present for any period of time during your video consultations (unless you have a toddler).
• No recording of any consultation or part thereof would be made without the other’s explicit and informed consent
For video counselling, your device needs an operating video camera and microphone. Many devices have these built in, but not all do. If these are not available, you may want to switch to a phone session.
Whatever device you are using, please make sure that the camera is about level with your eyes. It may require propping up your device or monitor on other items, such as books.
Please make sure that you have enough light in the room, and try to avoid having a bright light source directly behind you.
Be sure to move your computer as close as you can to your WiFi or better yet — plug your computer into the router with a cable. To optimise the quality of the video, switch off as many of the Internet-reliant apps or activities you can.